Service contracts – Service contracts establish an ongoing relationship between a vendor and a client. For many building controls contractors, jobs start with one mechanical contractor on one building, and when that building project is complete the engagement stops. If you did a good job, that mechanical contractor will likely call you for the next project, but what about that building? What happens when one of the building automation devices fails? Who does the building owner call when he wants to engage in an analytics or energy management project?
For enhanced building controls offerings that are available when controls contractors have expertise beyond the traditional thermostat and air handler, relationships run deeper and jobs last longer.
Some examples of building automation projects that could benefit from service contracts:
- Building analytics
- Cloud hosting of building data
- Network security
- Ongoing technical maintenance and support